Feedback
How to Provide Feedback or Make a Complaint
You can make a complaint or provide feedback directly to Alana Care Support Services in multiple ways;
- Call the office and request to speak to a manager on (02) 4934 5363
- Send an email to admin@alanacaresupportservices.com.au
- Complete our Feedback Form by clicking here.
Alternatively, you can provide feedback or make a complaint to external bodies. The section below outlines where you can find help outside of Alana Care Support Services.
National Disability Insurance Quality & Safeguards Commission
A hotline for reporting or complaining about the abuse and neglect of a person with a disability at home, in the community, or in any other location.
Call: 1800 035 544
Phone: 133 677
National Relay Service: 1800 035 544
Website: www.ndiscommission.gov.au/participants/complaints
NSW Ombudsman
Call: 1800 451 524
Phone: (02) 9264 8050
Email: nswombo@ombo.nsw.gov.au
Website: www.ombo.nsw.gov.au
Anti-Discrimination Board (NSW)
Phone: (02) 4926 4300
Phone: (02) 4929 8419
Free Call (NSW): 1800 670 182
Website: www.lawlink.nsw.gov.au/adb
Disability Advocacy NSW (Hunter office)
“Devonshire House”
Suite 1, Level 2
408 King St, Newcastle West NSW 2302
Telephone: 1300 365 085
Telephone: (02) 4927 0111
Fax: (02) 4927 0114
Email: newcastle@da.org.au
